Frequently Asked Questions
To give you an idea what to expect when you arrive, we’ve put together
a compilation of our most commonly asked questions.
Like many hotels, we get an abundance of questions from people regarding
their stay both before they arrive and during their time here.
For the convenience of our guests we’ve put together a selection of our
most commonly asked questions to help you get a better idea of
what to expect during your stay.
We’ll continue to add to this list as new questions arise. In the meantime, if
there’s anything you feel hasn’t been answered or if there’s something you’re
not sure of, please drop us a line and we’ll get back to you as soon as possible.
Our most frequently asked questions are listed below. Just just click on
a relevant question to get further information..
How do I get there?
- From Phnom Penh
It’s a good idea to allow 2 and a half hours from Phnom Penh International Airport. Taxis are usually readily available as you pass through arrivals or can be booked in advance. Expect to pay around $45USD one way.
*If you’d like us to arrange a private taxi to collect you from the airport or from your accommodation in Phnom Penh, just let us know in advance. We have a couple of reliable, safe and proven taxi drivers who speak good English and have worked with us for a number of years.
- From Kep
The serene seaside town of Kep is about half an hour away. Tuk-tuk’s offer a more personalised scenic experience from around $10USD one way, while shared (and often cramped) minivans cost just a few dollars.
- From Sihanoukville
The lively beach destination of Sihanoukville and it’s popular islands are about 2 hours away. You can get a daily bus for around $8USD.
What time can I check in?
Check in is from 2pm until 9pm. In the event that you do need to check in later, it’s essential that you call or email ahead to help us make the necessary arrangements.
In some cases you may be able to check in a little earlier, as we do have guests that leave early for tours or to head to their next destination. Again, it’s essential that you let us know beforehand so as we can try to accommodate you as best we can.
When do I have to check out?
Check out for all guests is 11am. A late check out can be arranged at an additional cost, though depends entirely on circumstances and availability at the time. Letting us know the day before will help us accommodate you as best we can.
Is it cheaper to book directly through the website?
Absolutely. As a general rule, third party booking sites charge a significant amount of commission for their services. By booking directly through our website you can expect to enjoy a much more favourable room rate. Just click on the Availability page.
Do you accept credit card?
Unfortunately, at the time of writing, no: not on the premises. We’re in the process of changing banks and will have something set up in the near future.
We do however accept secure, online credit card payments when making reservations through our website.
Can I smoke in the room?
No. We don’t allow smoking inside the rooms. Please use the upstairs balcony and outside areas where ashtrays are provided. (Please not that we will impose a $20 surcharge to cover extra cleaning costs as necessary.)
Is it ok to bring 'overnight guests' to my room?
No. In the interest of safety, security and common decency, we have a strict policy on allowing outside visitors into rooms. Please note that all guests must provide a passport or local ID on check in.
Should I be worried about safety and security?
We provide overnight security 7 days a week. Please note however that while we are located in a very safe and friendly area of Cambodia, in the interest of your own security, please remember to be sensible: ensure your room is locked and your valuables are secure.
Can I bring in food or drink from outside?
For safety reasons cooking in the room is not allowed. Out of respect for our restaurant, staff and other guests, we don’t allow food or drinks from outside.
Do you have a drugs policy?
Drugs and weapons of any kind along with gambling and prostitution are all illegal in Cambodia and strictly prohibited at Bokor Mountain Lodge.
Is it ok to drink the water?
Complimentary drinking water is provided in your room. Please note that it is generally not safe to drink the tap water in Kampot or Cambodia in general.
How about tipping?
While tipping is not compulsory here, it’s very gratefully received and shared equally amongst all staff.
What's the best way to get around?
Tuk-tuks are plentiful in Kampot, as well as motos (scooters), which are available for hire (around $5USD per day). If you prefer a more laid back approach to your sightseeing there are plenty of bicycles available for hire (around $1USD per day). Just ask a member of staff who will be more than happy to arrange something for you at your convenience.
Is it noisy on the riverside?
Most of the time, no. There are occasions however where the local karaoke club across the river sets up to provide entertainment for the local officials. As this venue is located on the other side of the river the sound travels quite easily and it can affect to some degree, all businesses on the riverside. Having said that, it doesn’t often go on for very long and things generally return to normal quite quickly.
It’s also worth bearing in mind that on some nights we have live music. This is always ‘acoustic’, usually featuring an artist with a guitar to add to the ambience in the restaurant. On these nights the act usually finishes around 9:30pm.